Stress Free Communications

" I have used Relax Telecom for several years now and always found the service responsive and helpful. The voip phones are excellent quality and value. "David Frieslander - PIM Design

" Having recently moved our account to Relax Telecom, we have been impressed with the way in which the transfer has seamlessly taken place and especially with their team, in the way they confidently have given us advice and answered all the queries we have put to them. Don’t hesitate if you are thinking of using Relax Telecom as a supplier/partner for your business. "Ian Cook - 121 Direct mail

" I have used relax telecom for a few years now and the service is 1st class, From the ease and speed of setting up new numbers to billing. You can't fault the level of service Relax telecom strive to provide. A very happy customer. "John Duckworth - Blue Sky financial claims

" We have been exceptionally happy with the service provided by Relax Telecom, who have been friendly and efficent in all dealings and I have no hesitations in recommending them. "Michael Lopez - Henderson Accountants Ltd

" Since using Relax telecom my faith in telecoms has been restored! I was more interested in reducing costs then concern for quality of delivery, Relax has covered both bases. "Will King - Sellers Griffin

" The service from Relax Telecom is excellent. From the initial discussions, implementation to ongoing support-nothing is too big or too small for these guys to deal with. At last a company that cares about its customers! "Richard Render - Care group holdings

" We have used Relax Telecom for a number of years now and their service and support has always been impeccable. I wouldnt hesitate to recommend Relax to any business requiring telephony services. "Chris Smith - Financial Claims Advice Ltd

" 'We asked Relax to take over our telecoms a year ago, since then it's been a breeze. Any changes we needed making were done quickly and without any fuss but the biggest difference is the reduction in price, with the money we saved we've increased our workforce. I just wish we'd moved earlier!' "Jamie - MP advice Group

" We wanted to switch from our previous provider to update our telecoms infrastructure to a VoIP system - predominantly to take advantage of the benefits, features and flexibility that VoIP provides. We also needed to expand our whole operation to new premises. This all needed to be completed in a very short period of time, with no interruption in service. We believed that this would be an ..."Mark Littlewood - Select Property

" Synergy Leads an MOJ regulated company have been using relax telecom for 2 years now to supply a VoIP solution for our 30 seat call centre. Part of our licence requirement is that we record all calls and have access them to them live. I have always found their staff to be very helpful which was important to us as we are not a tech company. Tony ..."Laura Gillard - Synergy Leads

" We have been a customer of Relax Telecom for several years now and would be more than happy to recommend them. The customer service and support teams are excellent and deal quickly and professionally with everything we throw at them. No job is too big or too small for them. As a shipping company we rely heavily on our telecoms and it’s great to feel confident that we have experts taking ..."James Cross - Arbour Shipping

Case Study: New start-up business working from home.

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We were approached by a new start-up online mail order company - although sales were mainly internet based they needed to offer a customer service telephone number. As the business was just starting up they were operating from a residential address but wanted to give the impression of a larger organisation. Their main issue was that calls for the business were received via their residential line.
As the number was for a customer service line, we suggested that they activate a low cost 0844 number. We placed a professional bespoke welcome message at the beginning of the call and added a call whisper service.

The call whisper service was a recorded announcement that informed the company that the call was via the 0844 number. This allowed the company to differentiate between incoming business calls and personal calls, allowing them to answer appropriately, therefore leaving the caller unaware that the business was being operated from residential premises.
In addition to this, we also configured the number to only receive business calls during trading hours – outside of trading hours, all calls were sent to a recorded message giving the option to leave a voicemail message (any voicemail messages left would be immediately emailed to the business as an audio file).

We have a full range of Non Geographical numbers available for all types of business and can provide attractive revenue share schemes.

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