Stress Free Communications

" I have used Relax Telecom for several years now and always found the service responsive and helpful. The voip phones are excellent quality and value. "David Frieslander - PIM Design

" Having recently moved our account to Relax Telecom, we have been impressed with the way in which the transfer has seamlessly taken place and especially with their team, in the way they confidently have given us advice and answered all the queries we have put to them. Don’t hesitate if you are thinking of using Relax Telecom as a supplier/partner for your business. "Ian Cook - 121 Direct mail

" I have used relax telecom for a few years now and the service is 1st class, From the ease and speed of setting up new numbers to billing. You can't fault the level of service Relax telecom strive to provide. A very happy customer. "John Duckworth - Blue Sky financial claims

" We have been exceptionally happy with the service provided by Relax Telecom, who have been friendly and efficent in all dealings and I have no hesitations in recommending them. "Michael Lopez - Henderson Accountants Ltd

" Since using Relax telecom my faith in telecoms has been restored! I was more interested in reducing costs then concern for quality of delivery, Relax has covered both bases. "Will King - Sellers Griffin

" The service from Relax Telecom is excellent. From the initial discussions, implementation to ongoing support-nothing is too big or too small for these guys to deal with. At last a company that cares about its customers! "Richard Render - Care group holdings

" We have used Relax Telecom for a number of years now and their service and support has always been impeccable. I wouldnt hesitate to recommend Relax to any business requiring telephony services. "Chris Smith - Financial Claims Advice Ltd

" 'We asked Relax to take over our telecoms a year ago, since then it's been a breeze. Any changes we needed making were done quickly and without any fuss but the biggest difference is the reduction in price, with the money we saved we've increased our workforce. I just wish we'd moved earlier!' "Jamie - MP advice Group

" We wanted to switch from our previous provider to update our telecoms infrastructure to a VoIP system - predominantly to take advantage of the benefits, features and flexibility that VoIP provides. We also needed to expand our whole operation to new premises. This all needed to be completed in a very short period of time, with no interruption in service. We believed that this would be an ..."Mark Littlewood - Select Property

" Synergy Leads an MOJ regulated company have been using relax telecom for 2 years now to supply a VoIP solution for our 30 seat call centre. Part of our licence requirement is that we record all calls and have access them to them live. I have always found their staff to be very helpful which was important to us as we are not a tech company. Tony ..."Laura Gillard - Synergy Leads

" We have been a customer of Relax Telecom for several years now and would be more than happy to recommend them. The customer service and support teams are excellent and deal quickly and professionally with everything we throw at them. No job is too big or too small for them. As a shipping company we rely heavily on our telecoms and it’s great to feel confident that we have experts taking ..."James Cross - Arbour Shipping

Relax Telecom Customer Complaints Code

This code sets out how to make a complaint and your rights to refer a dispute to an independent ombudsman.

If you are not happy with our service and would like to make a complaint, please contact us by calling our free phone number 03339 889 888.

Or you can write to us at:
Customer Services Manager
Relax Telecom Ltd
Suite 5
Marple House
39 Stockport Rd
Marple, Cheshire SK6 6BD

You can also email us at: info@relaxtelecom.co.uk

Our aim is to resolve all complaints on your initial contact, but if we cannot, we will escalate your complaint to a senior customer service manager. We will then aim to resolve your complaint within one week of your initial contact. If we are unable to do so, we will notify you and provide weekly updates on the progress.

If after eight weeks we still have not resolved the complaint, you can refer the issue to the independent Alternative Dispute Resolution service, provided by Ombudsman Services Communications, who will investigate your complaint free of charge. Their website is www.os-communications.org. You can email them at servicedesk@os-communications.org or call them on 0330 440 1614 or fax them on 01925 430 049. Alternatively you can write to:

Ombudsman Services Communications
PO Box 730
Warrington WA4 6HL

The Ombudsman Services Communications may refuse to accept the referral of the complaint if it is malicious or outside their remit.

We have a full range of Non Geographical numbers available for all types of business and can provide attractive revenue share schemes.

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